Customer Service Advisor (Relocation to Romania)

Náplň práce

If you are a communicative, ambitious and EU citizen speaking Slovak or Slovenian or Croatian - great vacancy from a world known European e-commerce leader with relocation to Cluj-Napoca, Romania is waiting for you! No specific requirements to the skills and background.

Responsibilities:
Respond to customer inquiries via chat, using predefined scripts.
Redirect customers to appropriate departments for specialized assistance.
Recommend optimal solutions based on established guidelines.
Assist in resolving basic technical issues and common queries.
Document customer interactions accurately in the system.
Collaborate with team members for effective issue resolution.
Provide support in a professional and courteous manner.
Follow company protocols and contribute to a positive customer experience.

Požiadavky

- Fluent in Slovenian or Slovak or Croatian;
- Eligibility to work in the EU;
- Readiness to relocate to Romania.

Ponúkame

Benefits:
Official, stable, long-term employment
21 Vacation days / year.
Medical package - Regina Maria
6 months of transportation covered by the company via rented shuttle bus to commute based on work shift (accommodation - office - accommodation)
Booking and cost of transportation from country of residence towards Romania (for relocation purposes) 100% covered by Foundever RO
Meal tickets
Bonus scheme
Extra financial compensation in case of worked weekends, bank holidays, night shifts, over time etc
Discounts for shopping, travels etc.
Career growth program

Relocation package includes:

Flights Booked and paid for
6 months free accommodation
Assistance with Bank accounts
Full assistance in the relocation process
750 EUR sign in bonus after the probation period

Salary:

Base up to 1600 EUR/month + monthly bonuses.

Join the international team!

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